FAQs

FAQs

EZMaxMobile provides any Apple, Android or Windows device with the ability to interact with EAM application system in both real-time (connected) as well as offline (disconnected) modes.

EZMaxMobile provides functionality for generating and managing work order, asset, inventory and purchasing related transactions. Scan bar codes, capture GPS coordinates and upload pictures from the device to related service requests, work orders and assets to fully leverage the power of mobile asset management.

Learn more at https://cosol.global/technologies/ezmaxsuite/ezmaxmobile/

The differences are many, but these are the ones we think are most important:

  • Both Amazon and Azure are public clouds, whereby tenants compete for the underlying physical resources. Our infrastructure is dedicated to our cloud customers. We work to ensure the cloud is architected to provide an optimal performance experience.
  • Our cloud is designed on enterprise grade infrastructure and with redundancy built in to make sure the EAM System is always running. This includes the power and high availability provided by VMWare Enterprise virtualisation running on an EMC fibre channel SAN and multi-processor servers.
  • Our solution provides a running instance of the EAM System; tuned and scaled to handle your user load.
  • Our solution includes backup and disaster recovery out of the box.
  • Our technical support team is only a phone call away.
  • Public cloud providers are not EAM System experts, we are. We will support the entire solution stack, hardware and software, with EAM System performance and stability as our sole focus.

We will scale the solution to match the use of the EAM application. You don’t have to think about the underlying technical design, we handle all of those details for you. Furthermore, our service includes hardware refresh schedules.

 

Yes, upgrades are included in your EAMaaS service. We will work with you to schedule upgrades at convenient times.

Yes, we are currently integrating to other on-premise systems as well as cloud-based systems.

EAMaaS primarily uses IBM Cloud as the data centre service provider to manage portions of the infrastructure and provide public connectivity to the internet. Data centres are located in Australia with Primary and Secondary data centres in geographically separate locations.
We have multiple layers of monitoring in place to help pre-emptively identify issues, as well as to ensure prompt response when they do arise. First, a detailed layer of monitoring runs within our cloud that maintains a watchful eye over all of the key components that make up the solution. Second, the customer application URL is monitored from a location outside of our cloud, watching to ensure the customer application is always available from the internet. Both of these monitoring systems are hooked into our paging system, alerting our technical team on a 24×7 basis for issues affecting a production instance.  
Our SQL Gateway – Through a proprietary SQL proxy process that is secured via IP filtering and SSL/TLS encryption, grants “read” access to the database.

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