EAMaaS Inclusions
The all-inclusive managed solution for your enterprise asset management
Enterprise Asset Management as a Service (EAMaaS) is an all-inclusive asset management solution design and managed by enterprise asset management experts. With COSOL’s EAMaaS, best of breed Enterprise Asset Management (EAM) software, implementation know-how and managed support are embedded in a fully managed solution.
Each EAMaaS subscription includes:
- Fully managed 'as a Service' solution where we take care of the technical design and essential system maintenance.
- Productivity Accelerators - preconfigured components are embedded within our solution for a faster, more effective implementation of EAMaaS.
- Software configuration and integration to meet your business needs including licensing for required software such as IBM Maximo Application Suite and related third-party applications.
- End-user managed support tailored to suit your business needs for incident, service requests or problem management.
- Unlimited, 24/7 platform managed support to report system bugs or issues with platform availability.
- Service Level Agreement targets to ensure client satisfaction and achievement of long-term goals.
Productivity Accelerators
Built on best practice standards and industry specific experience in utilities, infrastructure, and transportation, COSOL’s Productivity Accelerators are pre-configured components that you can leverage for faster, and more effective implementation.
Accelerators will vary according to your industry, legacy EAM systems and operational maturity, but may include:
- Asset Classification structures by industry
- Standardised units of measure
- Naming conventions
- Failure codes
- Work order priorities and work types
- Report Dashboards
- Start Centre configuration
Platform
Software as a Service (SaaS) transfers responsibility for system design and maintenance to the cloud service provider. With EAMaaS, you access your software through a web browser, or mobile client, while we take care of things like software patching, backups, security, availability and performance.
Infrastructure
Enterprise grade infrastructure located in Australia or USA based data centres with built-in redundancy is dedicated to EAMaaS clients.
- Highly available design with 99.99% annual uptime commitment
- Always up to date with software patching and upgrades
- Automated backup schedule and multi-site replication for a recovery point objective of 2 hours
Security
EAMaaS is ISO27001 and ISO27017 Certified, providing assurance that data security has been addressed at every level.
- Secure data and transmissions
- Intrusion detection & prevention
- End point management
- Secure access options
Performance
EAMaaS is architected in line with industry best practices to ensure the level of availability and performance expected of an enterprise SaaS solution.
- A single production and non-production instance
- Reoccurring refresh and upgrades of underlying infrastructure hardware and software appliances to minimise risk of unplanned outages
Platform Support
All EAMaaS customers have access to unlimited, 24/7 Platform Support to report system bugs or issues with the availability of the platform.
- 24/7 system health monitoring
- phone and email support channels
Software
EAMaaS is built for Enterprise Asset Management software and related technologies as part of the asset information ecosystem.
Licensing options available include:
- SaaS - licence entitlement is embedded in your subscription
- Bring Your Own - transfer license entitlements that you currently own into our Cloud
Supported technology platforms include:
- IBM Maximo Application Suite
- Esri ArcGIS
- Nextscape Digital Viewer for IBM MAS
- FME by Safe Software
COSOL is an IBM Gold Partner and Esri Silver Partner
End-User Support
All EAMaaS customers have access to End-User support tailored to their business needs for including:
- Incident Management
- Service Requests
- Problem Management
- Agreed Business and After Hours Support
COSOL’s Application Managed Support teams, located in Australia and the USA are certified in many enterprise asset management systems and has been supporting leading EAM and other Asset Information Ecosystem systems for over 23 years. Gain peace of mind knowing that a local engineer can be available on the phone or online when you need help.
Managed Services
Choose additional Managed Service options and leverage our expertise across all areas of asset management.
- EAM strategy, planning & optimisation advice
- Data management - improve the quality of your data for improve equipment reliability
- GIS and Spatial - manage assets with location context
- Digital engineering - leverage BIM & Digital Twin technologies
- Master data management - for improved preventative maintenance
The EAM specialists.
Talk to one of our software specialists
about your requirements
